Frequently Asked Questions

What does Kepreno sell?

Kepreno offers practical technology accessories and everyday electronic essentials, including car phone holders, USB-C chargers, charging cables, travel power accessories, card readers, wireless audio accessories, connectivity products, and inspection tools.

How do I check product compatibility?

Please review the individual product page for supported devices, connector types, power specifications, operating system requirements, and other compatibility details before purchasing.

Compatibility may vary depending on the device model and product specifications.

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment options may vary depending on your location and payment provider.

How long does order processing take?

Orders are generally processed within 1–3 business days after payment confirmation.

How long does shipping take?

Estimated delivery takes 15–30 business days after dispatch.

Actual delivery times may vary depending on the destination, carrier, customs, and other external circumstances.

Will I receive tracking information?

When tracking is available, tracking details will be provided after dispatch.

Please allow time for the carrier's tracking system to register the shipment and display updates.

Can I change my shipping address after ordering?

Please contact us as soon as possible if you need to correct your shipping address.

We will try to assist before dispatch, but address changes cannot be guaranteed after processing or shipment has started.

My tracking says "Delivered," but I haven't received my order. What should I do?

First, check around your delivery location, including your front door, porch, mailbox, parcel locker, reception area, or other safe delivery locations.

You may also check with household members, neighbors, or building staff to see whether the package was accepted on your behalf.

If you still cannot locate the parcel, contact the carrier and email us at service@kepreno.com with your order number and tracking information.

We will review the available shipment details and explain the next steps.

What is your return period?

Eligible return requests must be submitted within 30 calendar days after delivery.

Returned products must meet the conditions described in our Return & Refund Policy.

What if I receive a damaged or incorrect product?

Contact service@kepreno.com as soon as possible.

Please include your order number, a description of the issue, and clear photographs or videos where applicable.

After receiving the required information, we aim to review the report within 2 business days.

For confirmed damaged, defective, or incorrect items, Kepreno will cover reasonable return shipping costs.

Who pays for return shipping?

For standard change-of-mind returns, the customer is generally responsible for return shipping.

For confirmed damaged, defective, or incorrect items, Kepreno covers reasonable return shipping costs in accordance with our Return & Refund Policy.

Please obtain return approval before shipping an item back.

When will I receive my refund?

After the returned product has been reviewed and the refund approved, the refund will generally be initiated within 5–10 business days.

Your payment provider may require additional time to display the credit.

How do I contact customer support?

You can contact our customer support team using the details below:

Email: service@kepreno.com

Phone: +1 8312680181

Please include your order number and checkout email when contacting us about an existing order.