Shipping policy

Shipping Policy

Effective Date: November 4, 2026

At Kepreno, we aim to provide clear shipping information and a straightforward delivery experience. This policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Order processing includes payment verification, order preparation, and shipment arrangements.

Business days exclude weekends and applicable public holidays.

During peak shopping periods or when additional order verification is required, processing may take longer.

2. Shipping and Delivery Time

After an order has been dispatched, the estimated transportation and delivery time is:

15–30 business days after dispatch.

This is the estimated transit period and does not include the separate 1–3 business day order processing period.

Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, public holidays, weather conditions, and other circumstances outside our control.

The delivery estimate is not a guaranteed arrival date.

3. Order Tracking

Once your order has been dispatched, available tracking information will be sent to the email address provided at checkout.

You can use the tracking number and carrier information to follow your shipment.

Please note:

  • Tracking information is generally provided after dispatch.

  • The carrier may need approximately 1–3 business days to register the first shipment scan.

  • Tracking updates may not appear immediately after a shipping notification is sent.

  • Shipment information may update at different intervals while the package is in transit.

If your tracking information remains unavailable or has not updated for an extended period, please contact us with your order number.

4. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, contact us as soon as possible at service@kepreno.com.

We will try to assist with corrections before dispatch. However, address changes cannot be guaranteed once order processing or shipment has started.

5. Delivery Delays

Although we aim to meet the estimated delivery timeframe, delays may occur due to:

  • Carrier operational delays.

  • Customs inspections or clearance procedures.

  • Severe weather conditions.

  • Public holidays and peak shipping periods.

  • Incorrect or incomplete delivery information.

  • Other circumstances beyond our reasonable control.

If your shipment appears significantly delayed, please contact our support team so we can review the available tracking information.

6. Delivered but Not Received

If tracking indicates that your package has been delivered but you cannot locate it, please:

  1. Check your front door, porch, mailbox, parcel locker, and other possible delivery locations.

  2. Ask household members, neighbors, or building staff whether they accepted the package.

  3. Contact the shipping carrier to request delivery confirmation.

  4. If the package remains missing, email service@kepreno.com with your order number and tracking information.

We will review the available shipment details and explain the next steps.

7. Contact Information

For shipping-related questions, please contact:

Email: service@kepreno.com

Phone: +1 8312680181

Website: https://kepreno.com/