Return & Refund Policy
Return & Refund Policy
Effective Date: November 3, 2026
At Kepreno, we want customers to have a clear and straightforward return experience. Please review the following conditions before submitting a return request.
1. 30-Day Return Period
Eligible return requests must be submitted within 30 calendar days after delivery.
For standard change-of-mind returns, products must be unused, undamaged, complete, and returned in their original packaging with all included accessories and components.
Proof of purchase or an order number is required.
Electronic accessories should be returned in their original condition without signs of misuse, unauthorized modification, or physical damage.
2. How to Request a Return
To request a return:
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Email service@kepreno.com with your order number.
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Identify the product you wish to return and explain the reason.
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For damaged, defective, or incorrect items, include clear photographs or videos showing the issue.
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Wait for our customer support team to review your request and provide return instructions.
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Ship the item using the approved return method and destination.
Please do not send products to the registered business address unless our support team specifically confirms it as the return destination.
3. Change-of-Mind Returns
If you change your mind, order an incompatible accessory, or no longer need the product, you may request a return within the 30-day return period, provided the item meets the eligibility requirements.
For standard change-of-mind returns, the customer is responsible for return shipping costs.
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.
Please provide:
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Your order number.
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A description of the problem.
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Clear photographs or videos of the product and packaging where applicable.
After receiving the required information, we aim to review the report within 2 business days.
If the issue is confirmed to be our responsibility, Kepreno will cover reasonable return shipping costs. We will provide an appropriate prepaid return label or authorize reimbursement of reasonable return shipping expenses.
Depending on the circumstances and applicable consumer-protection requirements, an appropriate resolution may include a replacement, refund, or another agreed solution.
Customers should not pay return shipping for a confirmed wrong, damaged, or defective item unless an alternative arrangement has been agreed upon.
5. Return Shipping Instructions
All returns must be approved before shipment.
Our support team will provide the applicable return address and instructions.
Please retain your return tracking information until the return has been received and processed.
6. Refund Processing Time
Returned items may be inspected to confirm their condition and eligibility.
Once a return has been approved, the refund will generally be initiated within 5–10 business days.
Refunds will be issued to the original payment method where possible.
Your bank, card issuer, or payment provider may require additional time to display the refund.
7. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will try to accommodate cancellation requests before processing or dispatch.
Once an order has been dispatched, cancellation may no longer be possible and the standard return procedure may apply.
8. Mandatory Consumer Rights
Nothing in this policy is intended to exclude, restrict, or override consumer rights or remedies that cannot legally be excluded under applicable law.
9. Contact
Email: service@kepreno.com
Phone: +1 8312680181
Website: https://kepreno.com/